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About Us

Karen Stobbe

Karen Stobbe-Carter

Chief Purpose Officer

Karen was working as an actress, director, writer and instructor of theatre when her Dad, Manfred was diagnosed with Alzheimer’s disease. Her life has taken on a new focus and new meaning in combining the knowledge of her two worlds into one life work.

Karen was the co-writer (with Sonya Barsness) of all the scripts and content for the Hand in Hand Training Toolkit produced by CMS and distributed to every nursing home on the country. She has worked on curriculum for the national Alzheimer’s Association, as well as for The Eden Alternative.

Karen was the Director of Education for Pioneer Network and the Chair for the Annual Conference for six years.

Karen has presented over 700 workshops, keynotes and performances. She has written a book, has a training DVD, been on NPR’s This American Life and presented at the International TEDMED Conference.

Mondy Carter

Mondy Carter

Chief of Creative Chaos

Mondy is a very lucky guy. Improv performer, actor and writer. He gets to make a living doing those things. That would not be possible without his wife, Karen. Not only impossible but much less gratifying. One of his regular gigs is performing in the two person show he and Karen have called : Sometimes Ya Gotta Laugh. It’s a show about Alzheimer’s, caregiving, and the necessity of keeping your sense of humor. He and Karen have performed all over the U.S. and Canada. Recently they have been presenting many other talks that are educational as well as entertaining.  

Mondy was actually the main caregiver for Virginia (Karen’s Mom) for the 11 years she lived with them. From this experience he has grown into a very patient person. That’s one of benefits of getting to be with a person with dementia. If you are open to it they can allow you to grown in unexpected ways.    

Sonya Barsness

Sonya Barsness

Revisionary Gerontologist

Sonya has been working in aging for almost 20 years. Well, technically, even longer since she started working in aging when she was 11 as a volunteer for a community visitor program. She visited elders then at least once a week for companionship, light chores, etc.
She always knew she would be working with elders. Her undergraduate degree is in Psychology with minors in Gerontology and Biology and her Masters Degree is in Gerontology.

Growing up with her grandparents living in the same house made aging and connecting elders part of what she always felt as normal. Her passion is changing the culture of aging. Aging is living. Yet, often it is seen as negative and somewhat useless. Our society is frightened of it, and so we ignore it. The reality is we all age and we have to find a better way of coping! 

Sonya is a proponent of “positive gerontology”. Just like the field of psychology has evolved to recognize the importance of focusing on individuals’ strengths rather than weaknesses, the field of gerontology also must go in this direction. Certainly, as we age there are challenges we experience that impact how we are living. For some these challenges are quite significant, like for individuals living with dementiaBut there are also opportunities and gifts in aging. When we focus more on the things that are important to us, including our strengths, and obtain supports to fortify our weaknesses, we can live meaningfully for all our years. 
Check out Sonya’s blog: beingheard.blog/author/sabarsness/

Alabama Resources

Area Agency on Aging Locator

Email: ageline@adss.alabama.gov

Phone: 334-242-5743 or 1-877-425-2243

Alaska Resources

Area Agency on Aging Locator

Email lisa.morley@alaska.gov

Phone: (907) 465-3250

Arizona Resources

Area Agency on Aging Locator

Email: CommunityServices@azag.gov; More direct emails at specific agency websites.

Phone: 602) 264-HELP – to report senior abuse.

Arkansas Resources

Area Agency On Aging Locator

Email: https://agingarkansas.org/contact/

Phone: 866)-964-7017

https://agingarkansas.org/contact

Colorado Area Agency on Aging Resources

Website: https://drcog.org/programs/area-agency-aging

Email: AreaAgencyonAging@drcog.org

Phone: 303-480-6700 ; 1(866) 959-3017

Ombudsman Resources

Website: https://disabilitylawco.org/colorado-long-term-care-ombudsman

Email: sengelking@disabilitylawco.org (State PACE ombudsman)

Phone: 303.722.0300

Name of Director: Leah McMahon

Connecticut Area Agency on Aging Resources

Website: https://portal.ct.gov/AgingandDisability/Content-Pages/Topics-A-Z/Area-Agencies-on-Aging

Email: Kathleen.sullivan@ct.gov

Phone: (860) 424-5055

State Ombudsman Resources

Website: https://portal.ct.gov/LTCOP ; For regional list https://portal.ct.gov/LTCOP/Content/Contact-Us/All-Regions

Email: ltcop@ct.gov

Phone 1-866-388-1888 or 860-424-5200

Delaware Area Agency on Aging Resources

Website: https://dhss.delaware.gov/dsaapd/

Email: delawareadrc@delaware.gov

Phone: 1-800-223-9074

Deleware Ombudsman Resources

Website: https://www.dhss.delaware.gov/dsaapd/ltcop.html

District List Website: http://ombudsman.myflorida.com/DistrictsList.php

Email: DelawareADRC@delaware.gov

Phone: 1-800-223-9074

Florida Area Agency on Aging Resources

Website: http://elderaffairs.state.fl.us/doea/arc.php

Email: information@elderaffairs.org

Phone: 850-414-2000

Florida State Ombudsman Resources

Website: http://ombudsman.myflorida.com/

Email: LTCOPInformer@elderaffairs.org

Phone: 850-414-2323 or toll-free 1-888-831-0404

Georgia Area Agency on Aging Resources

Website: https://aging.georgia.gov/locations

Email: https://dhs.georgia.gov/contact-form

Phone: (404) 657-5258

Georgia Ombudsman Resources

Website: https://www.georgiaombudsman.org/

Email: Melanie.McNeil@osltco.ga.gov

Phone: 866-552-4464

Name of Director: Melanie McNeil

Hawaii Area Agency on Aging Resources

Website: https://health.hawaii.gov/eoa/

Email: eoa@doh.hawaii.gov

Phone: (808) 586-0100

Hawaii State Ombudsman Resources

Website: https://www.ombudsman.hawaii.gov/

Email: complaints@ombudsman.hawaii.gov

Phone: (808) 587-0770

Name of State Ombudsman: John G McDermott

Idaho Area Agency on Aging Resources

Website: https://aging.idaho.gov/area-agencies-on-aging/

Email: ICOA@aging.idaho.gov

Phone: (208) 334-3833 Toll Free 1-877-471-2777

Idaho Ombudsman Resources

Website: https://aging.idaho.gov/stay-safe/ombudsman/

Email: cathy.hart@aging.idaho.gov

Phone: 208-334-3833

Name of Director: Cathy Hart

Illinois Area Agency on Aging Resources

Website: https://www2.illinois.gov/aging/forprofessionals/Pages/AreaAgenciesOnAging.aspx

Email: cheryl.barrett@illinois.gov

Phone: 1-800-252-8966

Illinois Ombudsman Resources

Website: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx

Local List Emails: https://www2.illinois.gov/aging/programs/LTCOmbudsman/Pages/default.aspx

Email: aging.ilsenior@illinois.gov

Phone: 1-800-252-8966 - Senior Helpline

Name of Director: Kelly Richards

Indiana Area Agency on Aging Resources

Website: https://www.in.gov/fssa/da/area-agencies-on-aging/

Email: https://faqs.in.gov/hc/en-us/requests/new

Phone: 800-986-3505

Indiana Ombudsman Resources

Website: https://www.in.gov/ombudsman/

https://www.in.gov/ombudsman/long-term-care-ombudsman/contact-information/

Email: LongTermCareOmbudsman@ombudsman.IN.gov

Phone: 800-622-4484 or 317-232-7134

Name of Director: Lynn Clough – State Ombudsman

Iowa Area Agency on Aging Resources

Website: https://iowaaging.gov/area-agencies-aging/find-your-local-area-agency-aging

Email: https://iowaaging.gov/contact-us

Phone: 1-800-532-3213

Iowa Ombudsman Resources

Website: https://ombudsman.ks.gov/ and https://ombudsman.ks.gov/contact-the-office

Email: ombudsman@legis.iowa.gov

Phone: 515.281.3592

Name of Director: Cindy Pederson

Kansas Area Agency on Aging Resources

Website: https://www.kdads.ks.gov/commissions/commission-on-aging/aging-and-disability-resource-centers

Email: https://k4ad.org/contact-us All emails under the Area Agency on Aging Regional List

Phone: 855-200-ADRC (2372)

Kansas Ombudsman Resources

Website: https://ombudsman.ks.gov/ For individual counties https://ombudsman.ks.gov/contact-the-office

Email: Barbara.hickert@ks.gov

Phone: (785) 296 - 3017 Toll FREE (877) 662 - 8362

Name of Director: Barbara Hickert, State LTC Ombudsman

Kentucky Area Agency on Aging Resources

Website: https://chfs.ky.gov/agencies/dail/Pages/aaail.aspx

Email: chfs.listens@ky.gov

Phone: (502) 564-6930

Kentucky Ombudsman Resources

Website: https://chfs.ky.gov/agencies/os/omb/Pages/default.aspx

Email: sherryculp@ombuddy.org

Phone: (859) 277-9215 Toll Free:(800) 372-2991

Name of Director: Sherry Culp, State Ombudsman

Louisiana Area Agency on Aging Resources

Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=10&pnid=0&nid=8

Email: Shirely.Merrick@la.gov

Phone: (225) 342-7100

Louisiana Ombudsman Resources

Website: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=107&pnid=2&nid=15

Email: StateOmbudsman@la.gov

Phone: (225) 342-7100 Toll-Free: (866) 632-0922

Name of Director: Rosa Walton, State Long Term Care Ombudsman

Maine Area Agency on Aging Resources

Website: https://www.maine.gov/dhhs/oads/get-support/older-adults-disabilities/area-agencies-on-aging

Phone: 1-877-353-3771

Maine Ombudsman Resources

Website: https://www.maineombudsman.org/

Email: MLTCOP@MaineOmbudsman.org

Phone: (207) 621-1079 (800) 499-0229

Name of Director: Brenda Gallant, State LTC Ombudsman

Maryland Area Agency on Aging Resources

Website: https://aging.maryland.gov/accesspoint/Pages/Area-Agencies-on-Aging.aspx

Phone: (410) 767-1100 or (800) 243-3425

Maryland Ombudsman Resources

Website: https://aging.maryland.gov/Pages/state-long-term-care-ombudsman.aspx

https://aging.maryland.gov/Documents/OmbudsmanLocation.pdf

Phone: (410) 767-1100 or (800) 243-3425

Massachusetts Area Agency on Aging Resources

Website: http://www.caremassachusetts.org/list10_MA_Aging_Services_senior_centers.htm

Email: http://www.caremassachusetts.org/a1_MA_request.htm

Phone: (617) 727-7750

Massachusetts Ombudsman Resources

Website: https://www.mass.gov/service-details/ombudsman-programs

Phone: (800) 243-4636

Name of Director: Carolyn Fenn

Michigan Area Agency on Aging Resources

Website: https://www.michigan.gov/osa/1,4635,7-234-64081-295815--,00.html

Email: AASAInfo@michigan.gov

Phone: 517-241-4100

Michigan Ombudsman Resources

Website: https://mltcop.org/

Email: https://mltcop.org/contact

Phone: Local Ombudsman 1-866-485-9393 State Ombudsman Phone: (517) 827-8040

Minnesota Area Agency on Aging Resources

Website: https://mn.gov/board-on-aging/about-us/area-agencies/

Email: mba.dhs@state.mn.us

Minnesota Ombudsman Resources

Website: https://mn.gov/dhs/people-we-serve/seniors/services/ombudsman/

Emaill: cheryl.hennen@state.mn.us

https://www.health.state.mn.us/facilities/regulation/billofrights/docs/ombudsdir.pdf

Phone: 651-431-2555, toll-free at 800-657-3591

Mississippi Area Agency on Aging Resources

Website: https://www.mdhs.ms.gov/adults-seniors/area-agencies-on-aging/

Phone: 601-359-4929

Mississippi Ombudsman Resources

Website: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/

Email: lisam.smith@mdhs.ms.gov (State Ombudsman)

Email List: https://www.mdhs.ms.gov/adults-seniors/state-long-term-care-ombudsman/

Phone: 601-359-4500

Name of Director: Lisa Smith, State Ombudsman

Missouri Area Agency on Aging Resources

Website: https://health.mo.gov/seniors/aaa/

Email: info@health.mo.gov

Phone: 573-526-4542

Missouri Ombudsman Resources

Website: https://health.mo.gov/seniors/ombudsman/

https://health.mo.gov/seniors/ombudsman/pdf/OmbudRegion.pdf

Email: LTCOmbudsman@health.mo.gov

Phone: (800) 309-3282

Name of Director: Jenny Hollandsworth , State LTC Ombudsman

Montana Area Agency on Aging Resources

Website: https://dphhs.mt.gov/sltc/aging/areaagenciesonaging

Email: http://sfx.vqo.mybluehost.me/M4A/?page_id=57

Phone: (406) 444-4077

Montana Ombudsman Resources

Website: https://dphhs.mt.gov/sltc/aging/longtermcareombudsman

https://dphhs.mt.gov/Portals/85/sltc/documents/Ombudsman/ OmbudsmanList_1.pdf?ver=2020-12-02-153226-383

Email: slee@ncils.org

Phone: 1-800-332-2272

Name of Director: Shellye Lee, State Long-Term Care Ombudsman

Nebraska Area Agency on Aging Resources

Website: https://nebaaaa.org/

Email: https://nebaaaa.org/contact.html

Phone: 402-471-4624

Nebraska Ombudsman Resources

Website: http://dhhs.ne.gov/Pages/Aging-Ombudsman.aspx

http://dhhs.ne.gov/Documents/LTCO%20Service%20Map.pdf

Email: DHHS.LTCOmbudsman@nebraska.gov

Phone: (800) 942-7830

Name of Director:

Penny Clark, State Long Term Care Ombudsman

Nevada Area Agency on Aging Resources

Website: http://adsd.nv.gov/Programs/ADSD_Programs/

Email: BEAS@dhhs.nh.gov

Phone: (603) 271-9203

Nevada Ombudsman Resources

Website: http://adsd.nv.gov/Programs/Seniors/LTCOmbudsman/ LTCOmbudsProg/

Email: adsd@adsd.nv.gov

Phone: (775) 687-4210

Name of Director: Jennifer Williams-Woods, State LTC Ombudsman

New Hampshire Area Agency on Aging Resources

Website: https://www.dhhs.nh.gov/dcbcs/beas/

Email: BEAS@dhhs.nh.gov

Phone: (603) 271-9203

New Hampshire Ombudsman Resources

Website: https://www.dhhs.nh.gov/oltco/

Email: OLTCO@dhhs.nh.gov

Phone: (603) 271-4375, (800) 442-5640

Name of Director: Susan Buxton, State LTC Ombudsman

New Jersey Area Agency on Aging Resources

Websitehttps://www.state.nj.us/humanservices/doas/home/aaaa.html

Email: https://www.state.nj.us/humanservices/doas/contact/email/

Phone: 1-877-222-3737

New Jersey Ombudsman Resources

Website: https://www.nj.gov/ooie/

Email: ombudsman@ltco.nj.gov

Phone: 1-800-792-9770

Name of Director: Laurie Facciarossa Brewer , State LTC Ombudsman

New Mexico Area Agency on Aging Resources

Website:http://www.nmaging.state.nm.us/aaa.aspx

Email: http://www.nmaging.state.nm.us/Contact_Us.aspx

Phone: 1-800-432-2080, 1-505-476-4937

New Mexico Ombudsman Resources

Website: https://www.nmaging.state.nm.us/Long_Term_Ombudsman.aspx

Email: http://www.nmaging.state.nm.us/Contact_Us.aspx

Phone: 1-866-451-2901

Name of Director: Zackary Quintero , Interim State LTC Ombudsman

New York Area Agency on Aging Resources

Website: https://aging.ny.gov/

Email: NYSOFA@aging.ny.gov

Phone: 1-844-697-6321

New York Ombudsman Resources

Website: https://aging.ny.gov/long-term-care-ombudsman-program

https://aging.ny.gov/locationsearch/ombudsmen

Email: ombudsman@aging.ny.gov

Phone: 1 (855) 582-6769

Name of Director: Claudette Royal , State LTC Ombudsman

North Carolina Area Agency on Aging Resources

Website: https://www.ncdhhs.gov/divisions/daas

Phone: 919-855-3400

North Carolina Ombudsman Resources

Website: https://www.ncdhhs.gov/assistance/adult-services/long-term-care-ombudsman

Email: Victor.orija@dhhs.nc.govrenee.kea@dhhs.nc.gov  or lakendra.dixon@dhhs.nc.gov

Phone: 919-855-3400 (Joyce Massey-Smith – Director)

Name of Director: Victor Orija , State Ombudsman (Joyce Massey-Smith – Director)

North Dakota Area Agency on Aging Resources

Website: https://www.nd.gov/dhs/services/adultsaging/

Email: carechoice@nd.gov

Phone: 1-855-462-5465

North Dakota Ombudsman Resources

Website: https://www.nd.gov/dhs/services/adultsaging/ombudsman.html

Email: dhsagingombud@nd.gov

Phone: 855-462-5465, select option 3 and ask for the Long Term Care Ombudsman Program.

Ohio Area Agency on Aging Resources

Website: http://ohioaging.org/area-agencies/

Email: http://ohioaging.org/contact-us/

Phone: 614-481-3511

Ohio Ombudsman Resources

Website: https://ohio.gov/wps/portal/gov/site/residents/resources/office-of-the-state-long-term-care-ombudsman

https://aging.ohio.gov/wps/portal/gov/aging/care-and-living/get-help/get-an-advocate

Email: OhioOmbudsman@age.ohio.gov

Phone: (1-800-282-1206

Name of Director: Beverley Laubert , State LTC Ombudsman

Oklahoma Area Agency on Aging Resources

Wesbite: https://www.agingcare.com/local/oklahoma-aging-services-division-oklahoma-city-area-agency-on-aging-ok

Email: info@okdrs.gov

Phone: 405) 521-2281

Oklahoma Ombudsman Resources

Website: https://oklahoma.gov/okdhs/services/aging-services/ombudsman.html

https://oklahoma.gov/okdhs/services/ aging/ombudsmensupervisorkeypersonnel.html

Email: ombudsman.intake.line@okdhs.org

Phone: (405) 521-2281

Name of Director: William Whited , State LTC Ombudsman

Oregon Area Agency on Aging Resources

Website: http://www.o4ad.org/

Email: info@o4ad.org

Phone: 503-463-8692

Oregon Ombudsman Resources

Website: https://www.oltco.org/oltco/index.html

Email: ltco.info@oregon.gov

Phone: 800-522-2602 | 503-378-6533

Pennsylvania Resources

Rhode Island Resources

South Carolina Resources

South Dakota Resources

Tennessee Resources

Texas Resources

Utah Resources

Vermont Resources

Virginia Resources

Washington Resources

West Virginia Resources

Wisconsin Resources

Wyoming Resources

Washington DC Resources